SystemBase

Before Exchange/
Return

Exchanges and returns are accepted within 14 days of purchase and are provided free of charge, depending on the condition of the packaging and accessories.
Requests made after 14 days are accepted only for unopened products in accordance with our exchange and return policy. Opened products will be processed as paid service.

- Accessories are not eligible for exchange or return.

- Exchanges or returns caused by our responsibility (defective products, product faults, or shipping errors) will be provided free of charge.

- For exchanges or returns requested due to customer preference, additional charges may apply if the product or accessories (individual box, cable, CD, bracket, manual, adapter, etc.) are damaged or missing. Returned products should be sent freight collect only after receiving further instructions.
- Exchange & Return Hotline: +82-2-855-0501 # Ext. 1

Call for Exchange & Return ↗

Technical Support

Before requesting an exchange or return, please contact Technical Support first. Issues related to product usage or installation may be resolved through technical assistance.

- Exchange or return processing may be delayed if no prior technical support record is available.

- After technical support is completed, please complete the exchange/return request form with your company information and reason, and send it together with the product to our headquarters.

- Technical Support: +82-2-855-0501 # Ext. 2

- Serial Cards / Converters / USB Devices: +82-2-855-0501 # Ext. 230

- SerialGate (Device Server) / Eddy / Lory: +82-2-855-0501 # Ext. 232

Call Technical Support ↗

Exchange / Return Request Form

Exchange / Return Process

Technical Support

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Complete Request Form

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Exchange / Return Processing

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Returned Product Inspection

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Cost Assessment

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Refund

Exchange / Return Restrictions

Category	Description
More Than 14 Days After Purchase	Opened products are not eligible for exchange or return. Unopened products may be processed after separate consultation.
Accessories	Accessories such as cables and adapters are not eligible for exchange or return.
Damaged or Missing Accessories	Additional charges may apply if accessories such as the product box, cables, CD, bracket, manual, or adapter are damaged or missing.
Customer-Caused Damage	Products damaged due to customer negligence, contamination, unauthorized modification, or repair are not eligible for exchange or return.